Bike Rental FAQ
What types of bikes do you rent?
We have a little of everything: hybrid, gravel, hardtail MTB, full suspension MTB, E-bikes, E-MTB, kids bikes, Burly bee trailer, and one tandem! See an outline of our bikes on our rental overview page.
Where can I ride?
Take a look at our routes page for some popular cycling destinations. The most popular among these is the Mendenhall glacier self guided tour. It's 26 miles roundtrip on bike lanes and bike paths through Juneau neighborhoods and forest lanes with minimum elevation gain/loss.
Looking for a mountain bike ride? Treadwell Ditch Trail and Perseverance Trail are two excellent options with trailheads just a short ride from our shop.
Regardless of your riding ambition, our staff will be able to direct you to the route best suited to your plan. We look forward to your visit.
Can we make it to the Glacier and back on an ebike?
Yes, you can make it to Mendenhall glacier and back on an ebike. The typical ride is 3 hours give or take. There are concerns that you'll need to keep in mind: The glacier out and back is a 26 miles bike ride on mostly flat terrain. If you use your ebike in full power, your battery will die at about 20 miles. This means you must use more conservative power settings as you go. This is entirely reasonable and we have many many people enjoy the ride without issue. Fair warning though, you do need to conserve some battery for the full trip.
How far is the bike shop from the cruise ships?
Our "Dock Shop" is located downtown across the street from the cruise ship docks. You will check-in for your rental here and we will have it ready to ride!
Do you have helmets?
Safety first! We provide helmets, bike locks, a multi-tool, spare tubes, bike map, water, and a snack with every rental!
What if it's rainy?
We're located in a temperate rainforest, so rainy weather is never out of the question. We advise packing a waterproof jacket and pants at all times!
What if I need to cancel my reservation?
Our rental cancellation policy: 100% refund if cancelled before 48hours of the reservation start date. 50% refund if cancelled before 24hours of the start time. 0% refund if cancelled within 24hours of the start time.
Do I need to book in advance?
We STRONGLY advise reserving your bikes in advance to ensure you and everyone in your party has the bike they need for an enjoyable ride. Walk in rental customer's will have last-pick of any remaining bikes on hand. We sell out often, so be prepared!
have more questions? Email Us!
Please E-mail Rentals@cycleak.com