Policies & Shipping
Most orders will be ready within one business day. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup. If you need an item right away we ask that you call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 15 days or a 10% restocking fee will be charged.
Shipping options are available for most apparel and accessory items. Orders typically ship within two business days of being placed.
We ship bikes to most Alaskan communities. We are happy to get your bike to Alaska Marine Lines, Alaska Seaplanes or Alaska Airlines. Charges for shipping with these companies vary and will be additional to the cost of your bike. Please call 907-780-2253 if you have any questions on shipping methods.
Please note all electric bikes must be shipped ground or barge. We are unable to ship electric bikes via air.
Due to our dealer agreements, some bikes may not be eligible for shipping.
Please note that some items may be subject to additional shipping and handling charges because of size or weight.
We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.
RENTAL AND TOUR CANCELLATIONS
Cycle Alaska takes full payment at the time you make a reservation. Cancellations can be made up to 48 hours before your reservation with a full refund, minus the processing charges. Cancelling between 48 and 24 hours before, you get a 50% refund(minus the processing fee); and less than 24 hours, there is no refund.
Occasionally, some items are unexpectedly out of stock or unavailable and may be backordered. If this should occur, we will only bill your credit card for merchandise that is actually shipped. The total shipping charge for orders split into multiple shipments will not exceed the amount quoted on original order.
If there’s a problem with something you purchased from us, you can either bring it to our store or ship it back. Ship returns via Ground UPS or insured US Mail (we do not accept CODs). We will refund shipping costs on damaged or incorrect merchandise. Merchandise returned that appears used will be subject to a restocking fee. (Labor fees are not refundable, i.e., custom built wheels.)
Returns over $100 must have a return authorization number clearly marked on the outside of the package or the item will be refused. A return authorization number can be obtained by phone or e-mail.
PRICES AND INFORMATION
This website is intended to help you. We make every effort to maintain current, accurate prices in our on-line catalog. And we strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you may find to our attention on your next visit or by calling or sending us an e-mail.